Paul and Rachel's guide to finding performance information in housing organisations


What a performance!

Performance information for tenant scrutiny: National Communities Resource Centre
30th November 2011

Tenants of social housing should now be able to 'scrutinise' the performance of their landlord organisations.

How is this working? Here are some housing websites with examples of performance information.

Easy to find?

These sites make it easy to find performance information from the front page. Look for the link from the front page and see what you think of the information.


Metropolitan Housing Trust

Stockport Homes

Sadeh Lock

Easy to understand?

Erimus Housing - Look at the range of performance indicators - is anything especially helpful in understanding how this Association is doing?

Wolverhampton Homes - the performance information is connected to the national standards. How useful do you think this is?

Solihull Community Housing - A report with 'headlines' and performance indicators

Salix Homes - Click on the 'Benchmarking' link to see an example of benchmarking using Housemark

Relevant to tenants?

North West Leicester - What do you think of the 'Top ten'?

Sheffield Homes - Area information, but beware: these large Word files are slow to download

Crawley Housing - A new set of measurements 'chosen by tenants' to check on this Council's results.

Information in reports to tenants

East Devon


Chorley Community Housing

A2 dominion - see how this landlord shows how it spends money from the rents




Produced by Paul Lusk for Burkitt Vernelle scrutiny panel training at the National
Communities Resource Centre, Trafford Hall.
Trafford hall logo Tenant Services Authority logo