Paul and Rachel's guide to finding performance information in housing organisations


What a performance!

Performance information for tenant scrutiny: National Communities Resource Centre, 25th August 2011

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Erimus Housing - Look at the range of performance indicators - is anything especially helpful in understanding how this Association is doing?
Wolverhampton Homes - This ALMO uses set of indicators to report on four of the TSA standards.
Crawley Housing - A new set of measurements 'chosen by tenants' to check on this Council's results.
Sadeh Lok: See how we can go from the 'front page' of the Association's website to a performance information page. Then follow the link to 'view the latest performance information.'
Solihull Community Housing - A report with 'headlines' and performance indicators
Salix Homes - Click on the 'Benchmarking' link to see an example of benchmarking using Housemark

Here is some performance information on the websites of organisations represented on this course:

Reading (Annual report to tenants - see especially page 10)
Roddons HA
St Leger

What do you like about the way your landlord/organisation presents performance information? What improvements might you suggest? 


Produced by Paul Lusk for Burkitt Vernelle scrutiny panel training at the National
Communities Resource Centre, Trafford Hall.
Trafford hall logo Tenant Services Authority logo