Rachel abd Louise's guide to finding performance information in housing organisations


What a performance!

Performance information for tenant scrutiny: National Communities Resource Centre - course on 2nd-4th March 2015

We looked for performance information on the websites of the housing providers represented on this course.

Peaks and Plains publishes up to date performance information (PI) along with a 'glossary' explaining these indicators

Riversmead HA says what it will monitor. A link to 'how we are performing' was not working but there is PI in the annual report to tenants

Lincoln city council publishes housing service standards but we could not find any performance information against these standards

Villages HA's published performance information goes up to April 2011.

Green Vale Homes' published PI goes up to April 2013

North West Leicestershire includes housing in its performance reports to cabinet, but we couldn't find any separate housing PI for residents



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Produced by Paul Lusk for Burkitt Vernelle scrutiny panel training at the National
Communities Resource Centre, Trafford Hall.
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