Guide to finding performance information in housing organisations |
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What a performance! |
Performance information for tenant scrutiny: National Communities Resource CentreClick on the date of the Scrutiny course to see Performance Information we found for participants' landlord bodies (links may have expired for older dates.) |
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Co-regulation gives tenants the key role of scrutinising the performance of landlord organisations.We believe this means showing the right performance information* so
As part of this course we review landlord websites and help you consider these questions:
Here are some examples.Sadeh Lok has a clear link from the website's front page to performance information. So does Stockport Homes, whose performance page includes information about the scrutiny panel and a selected 'Top six' indicators.Performance posters from Newark and Sherwood Homes and Rochdale Boroughwide Homes offer different sets of information, clearly presented. Tower Hamlets Homes has some useful indicators well presented with trends over time. Endeavour Housing Association has a helpful range of indicators and explains its benchmarks.Download examples used on course*Performance information jargon buster (Word file to download) |
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Produced by Paul Lusk for Burkitt Vernelle scrutiny panel training at the National |